Retinol 0.25% Treatment Cream

I have been using MDacne for 1 year and 5 months. Unfortunately, I have had two disappointing experiences with this company, which I want to share with you, so you can understand what you might be getting into. My subscription was shipped on October 31, 2024. This time, the company separated the retinol treatment from the rest of the subscription, so I received two tracking numbers. A week later, I received the main subscription. When I tracked the second shipment, UPS displayed the message: "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package." Another week passed, and the status remained the same, so I contacted customer support. A representative, "L," responded: "I've checked the tracking information for the rest of your order and see that your package was delivered on November 6! Have you had a chance to check for it yet? It may be hiding in the mailbox." Clearly, she hadn't read my message carefully and used her templates to respond to my inquiries. I had explicitly stated that there were two packages—one of which I had already received—and I was inquiring about the one that hadn’t arrived. Another representative, "M," then stepped in, providing standard explanations and saying: "That being said, not to worry, if we still don't see an update by November 21, 2024, we'd be happy to process a replacement or issue a refund from there." She also sent me an article titled "Lost in Transit." Following her advice, I waited another week until yesterday, only to find that UPS still hadn’t received the package. I sent M a follow-up message requesting the promised refund and asking to cancel my account. Deep down, I suspected I wouldn’t receive the refund given how they had been handling my case. As expected, M responded: "As carriers have advised that, although there may not be any recent tracking updates, the packages are still in transit and should be on their way to you. Unfortunately, at this time, we are unable to consider the package as 'lost in transit.'” She added that there was no guarantee on the delivery date or time and shared another article for me to read. I wasn’t surprised by their refusal to refund my money, given their unprofessionalism. However, they never should have promised a refund in the first place. When UPS clearly shows that the package never arrived at their facility, why does this company insist that it’s "in transit"? What, then, is their definition of "Lost in Transit"? Is this a tactic to take customers' money without fulfilling orders? I’ll leave that question for you to consider. Also, it is just unprofessional to use templates to respond to customer's inquiry. If you want to market yourself as a "caring", "customer-oriented" business, you need to make sure that you LISTEN to your customers and INDIVIDUALIZE the response. 2. When I first started the subscription, I was advised to take the daily supplement, DIM. When the supplement arrived, I noticed that the expiry date had already passed. I immediately contacted customer support, and they claimed it was the manufacturer's fault—the expiry date was misprinted for that batch. Trusting their explanation, I assumed the expiry date would be correct in the next subscription two months later. However, when the next subscription arrived, the company had used a sticker with an extended expiry date to cover the "misprinted" expiry date. The sticker was poorly applied and fell off the bottle when I took the bottle out of the package. After that, I stopped the supplement. I am not sure expired supplement would do any harm to my body, but my trust to this company decreased significantly. I am not expecting anything from this company anymore. The money I lost will be for buying the experience. There are more than enough skincare products out there in the market. I will prefer to shop with peace of mind to always feeling nervous about my shipments and the expiry date of the products.

I've only been using these products for a few days, but I can already see a difference! The cleanser is amazing and makes my face feel so fresh! The moisturizer is super moisturizing and soaks nicely into my skin, my new favorite! This will be my go-to cleanser and moisturizer from now on. The Retinol is also really nice.my pimples are already fading! I'm so thrilled! Give MDacne products a try, you won't regret it!!

MDacne Has Literally Been “A LIFE SAVER” To Me….. Apart From Getting Your First Order Completely Free As A Trial, Just Need To Pay For P&P “Package & Postage” Which Is Only £9 GBP Your Subscription Is Personalised Especially For You & Your Skin Type As Well As Various Different Skin Problems Which Work’s💯 Don’t Be Put Off When It Starts Bringing Out All Of Your Pimples To The Surface Of Your Face/Body Ecc, This Is Called “PURGING” & It Will Completely Clear-up After “6-Weeks” Of Using The Facewash, Skin Treatment & Skin Cream (TWICE A DAY) Then Their’s Load’s Of Other Products I Can Order Too Like The Dark Spot Remover, Pore Nose Strips, Retinol & Many More Creams Which Are All Personalised Formulas Especially For Me, My Skin Type & My Skin Problems” +Supplements & This Is Not Only “TREATMENT” It Is Also A “PREVENTION” Formula Also.. I Have An Online Dermatologist At My Disposal Who Reply To Me Without Fail Within 2-Hour’s No Matter The Day Or Time. I Get Daily Tip’s On What My Skin Improvement Should Be At Each Point Of My Skin Recovery ❤️‍🩹 & I Also Get To Log My Progress So I Can See My Skin Recovery On A Chart 📈 As Well As Being Able To Interact With The MDacne Community & Give Each Other Information ℹ️ + Tip’s On Better Skin Health!! All This For “ONLY £29 A MONTH” A Bargain Is An UNDERSTATEMENT!! Thank You MDacne xx

If you want clear skin this is your product. I experienced some dryness and itching for the first few weeks of using it but my daughter experienced none of that so I think it depends on your skin. This product is excellent and great, their customer service deserves A+.the products cleanse my over 20 years ance now am on their retinol to target my ageing skin due to my age and pass stress, Theirs medical advisor team make life so easy.

The products are not even worth one star. The moisturizer caused more acne on my face, doesn’t work at all. The retinol doesn’t work, the dark spot remover is not effective at all plus it cost so much. Please, please, DO NOT PURCHASE!!